Security deposit explained

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Security deposit explained Security deposit explained

A security deposit is mandatory with every campervan rental and serves as a guarantee that the camper will be returned in the same condition it was picked up.

When taking over the campervan, the client must provide a security deposit of €2,000 by bank transfer, cash, or pre-authorization on a credit card.

The deposit can be reduced to €1,500 if the client selects the optional CDW insurance (€20/day).
If the client has rented from us previously and caused damage, the required deposit increases to €5,000.

How the deposit works

The deposit covers potential expenses during the rental, such as damage to the campervan, lost or damaged equipment, unpaid fines, tolls, or penalties (e.g. lack of fuel or an unclean vehicle).
Any costs up to the deposit amount are handled according to the official service price list. If the actual damage costs less than the deposit, the difference is refunded with a written explanation and invoice.
In the case of major damage, the deposit is retained until the cause and repair costs are resolved.
The deposit also covers the possible loss of the Casco insurance bonus in case of an accident caused by the client, as well as diminished vehicle value after damage.

Deposit return

Pre-authorizations are usually released automatically by the bank within 14 days after the rental ends.
If paid by transfer or cash, the deposit will be refunded within 30 days after the vehicle is inspected.
If damage costs cannot be calculated immediately, the owner may temporarily retain the full deposit until the repair and final calculation are completed.

By signing the rental agreement and general terms, the client authorizes Croatia Camper d.o.o. (the company behind AlbaniaCamper.com) to use the security deposit funds if necessary to cover expenses arising under the rental agreement.

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