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Booking process explained Booking process explained

Our booking process is simple, transparent, and designed to help you secure the perfect campervan for your Albanian road trip, without any surprises.

Step 1: Explore Our Campervans
Browse our fleet to compare campervan models, pricing, and available discounts. Whether you’re traveling solo, as a couple, or with family, you’ll find options to suit your needs and budget.

Step 2: Send Your Inquiry
Use our online form to select your preferred vehicle and dates. Our system will immediately calculate the final rental price—no hidden costs, no surprises.
The only additional cost that may apply is related to the payment method you choose (see below).

Step 3: Check Availability
Once we receive your inquiry, we’ll confirm availability of your selected campervan.
If it’s available, we’ll send a confirmation that it’s ready to be booked.
If it’s unavailable, we’ll offer a similar alternative that matches your group size and preferences.
If no vehicles are currently available, we’ll reach out to our trusted local partners to try to find a suitable option.

Step 4: Confirm Your Booking
If you decide to proceed, we’ll coordinate the booking details with you, including:
Pickup and return date, time, and location
Any add-ons or extras you may need
Questions you may have about driving in Albania
We’ll then send you payment instructions and hold your selected campervan for 3 business days, giving you time to make your 50% advance payment.

Step 5: Make the Payment
You can choose between the following payment methods:
Bank Transfer (recommended): no extra cost
Credit Card via Stripe: 4% surcharge applies
For bank transfers, your vehicle is reserved once we receive the funds.
Stripe payments are processed instantly and confirm your booking immediately.

Step 6: Receive Your Documents
Once the advance payment is confirmed, we’ll send you:
A Rental Agreement
A Rental Voucher with all the confirmed details
Please note: Rental details such as pickup/drop-off time and location can still be adjusted until the trip begins—just let us know in advance.

Step 7: Final Payment
About three weeks before your trip, we’ll send you a reminder to pay the remaining 50%.
Once the payment is received, we’ll issue a final invoice and confirm that the full amount has been paid.

Step 8: Day of Arrival
On the day of your pickup, we stay in touch via SMS or email to accommodate any delays (traffic, flights, etc.). We’ll guide you through the final steps and keep you updated until you arrive.

Step 9: Vehicle Handover & Support
At pickup, we’ll give you a detailed walkthrough of the campervan and answer any last-minute questions. During your trip, we’re available 24/7 for any assistance or emergencies.
🗣️ Important: We communicate in English or Croatian only. You must be able to understand our instructions at handover.
We reserve the right to refuse vehicle delivery if we believe a renter is not fit to operate it safely.

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